Refund & Shipping Policy

1.Who we are

CardPrime is operated by CardPrime Korlátolt Felelősségű Társaság ("CardPrime", "we", "us"), a company registered in Hungary.

This policy applies to purchases of sealed card packs made through CardPrime.

2.Orders, prices and payment

All prices are shown in Hungarian forint (HUF) and are gross prices, inclusive of VAT: 27% Hungarian VAT for delivery in Hungary, or the VAT of the destination country for home delivery elsewhere in the EU. The price you see at checkout is the price you pay. One delivery charge is added to every order, whatever its size; it depends on the carrier, the delivery method and the destination (see Section 3) and is shown at checkout before you confirm.

Payment is collected by our payment processor, Stripe, on a secure page hosted by Stripe. We never see or store your card details. An order is confirmed once payment has been successfully collected. You will receive a payment receipt from Stripe and a VAT invoice by email.

3.Shipping

Sealed packs are physical goods and are shipped to the address or parcel locker you provide at checkout. Orders are dispatched within 2 business days of payment being collected. Delivery in Hungary takes a further 2–5 business days; delivery time abroad depends on the destination. The delivery estimate and the carrier are shown at checkout and confirmed by email once your order ships.

In Hungary we ship with Foxpost, to a Foxpost parcel locker or to your address. Elsewhere in the EU we ship with GLS, to your address only. One delivery charge applies per order, however many packs it contains. We pass the carrier's price on without a margin.

Charges include VAT at the destination's rate. We do not currently ship to EU countries not listed here, or outside the EU. GLS's price follows the monthly fuel surcharge, so the charges abroad may be updated; the charge shown at checkout is the one that applies to your order.

For consumer purchases, risk of loss or damage in transit stays with CardPrime until you (or a recipient you designate, other than the carrier itself) actually receive the parcel — not upon handover to the carrier. This follows Hungarian and EU consumer distance-selling law (Government Decree 45/2014 (II. 26.), implementing Directive 2011/83/EU), and is why non-delivery is handled as our responsibility in Section 8, not yours.

4.Right to cancel — 14-day withdrawal

If you are a consumer (a private individual, not buying for your trade, business or profession) in Hungary or elsewhere in the EU, you have a statutory right to withdraw from your purchase within 14 days of receiving your order, for any reason, without needing to justify it (Government Decree 45/2014 (II. 26.), implementing Directive 2011/83/EU). This is separate from, and broader than, the pre-shipment cancellation in Section 5 and the randomized-contents clause in Section 6.

To exercise this right, contact info@cardprime.io within the 14-day period with a clear statement that you are withdrawing; a model withdrawal form is available on request. You must send the goods back within 14 days of that notice, at your own shipping cost, and we will refund you — including standard delivery cost, if any — within 14 days of receiving the returned goods or proof that you have sent them, whichever comes first.

5.Cancelling before shipment

Separately from the statutory withdrawal right above — and simpler, since it needs no form — you may cancel an order free of charge at any time before it has shipped. Email info@cardprime.io with your order number. Once an order has shipped, use the withdrawal right in Section 4 or the returns process in Section 10 instead.

6.Sealed-pack contents and your withdrawal right

Each pack's contents are randomized by design — that unpredictability is the product. Being unhappy with which card or cards you received is not, by itself, grounds for a discretionary refund or exchange beyond what is described in this policy, whether the outcome was better or worse than you expected.

This reflects that an opened pack can no longer be resold as new, while the cards you pulled keep their own resale value — so the deduction is limited to what has genuinely been lost, not the full price.

7.Damaged, defective or incorrect items

If your pack arrives damaged or defective, or if we shipped you the wrong item, contact info@cardprime.io within 14 days of delivery with your order number and photos of the issue. We will offer a replacement or a full refund.

8.Non-delivery or lost packages

Most orders arrive within 5 business days of dispatch; the specific estimate for your order is shown at checkout and confirmed by email once it ships. If your order has not arrived within that window plus a reasonable buffer, contact info@cardprime.io with your order number. We will check the shipment status with our carrier; if the parcel is confirmed lost, or cannot be located within a reasonable investigation period, we will send a replacement or issue a full refund — your choice. This follows from the risk allocation in Section 3 and is not conditional on Section 6 or 7.

9.Refund method and timing

Refunds under this policy (Sections 4, 7 or 8) are issued to your original payment method via Stripe. Refunds are typically initiated within 5 business days of approval; the time for the funds to appear depends on your card issuer or bank.

10.Returns

Because pack contents are sealed and randomized, we do not accept discretionary returns of opened packs except under Section 7 (damaged, defective or incorrect) or your statutory withdrawal right under Section 4. Unopened, undamaged packs may also be returned within 14 days of delivery at your own shipping cost — contact info@cardprime.io first to arrange this.

11.Complaints and dispute resolution

If something has gone wrong, write to info@cardprime.io first — we aim to answer every complaint within 30 days. If we cannot resolve it between us, as a consumer in the EU you may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr, or turn to the conciliation board (békéltető testület) competent for our registered office.

12.Contact